Home Medical Equipment

In HME, service, quality, and consistency are crucial. Common-sense standards that help strengthen providers – instead of giving them more hurdles – helps them to succeed.

CHAP’s guidance, education, and resources are crucial to providers as they deliver the best patient care.

We pulled together thought leaders from across the industry and redesigned our HME/DMEPOS standards to give agencies options that align with their state requirements. These new standards support agencies where they are and provide them the playbook for growth. 

We listened to our customers and streamlined our HME/DMEPOS Standards, making it easier to identify what standards apply to them, while maintaining a simplistic format. These standards have been refined from two manuals with a total of 159 pages of standards and guidance to one manual with 58 pages which continue to provide guidance.

Every standard as written has accompanying evidence guidelines that any provider can follow to understand what CHAP will specifically be looking for during a Site Visit.

Our standards and site visits focus on patient care and the connection to the Conditions of Participation. Unlike other standards – they start at patient care, and work towards policies and procedures.  

You can expect an educational and collaborative survey experience. When you submit readiness, we host a Final Readiness Call, for your organization helping you prepare with confidence. We will walk through your readiness checklist to lower your stress and create a great survey experience.

We aim to begin onsite activities within a reasonable timeframe after readiness submission.

Your CHAP Team

Accreditation Specialist

The Accreditation Specialist delivers timely and responsive customer support to organizations seeking initial and continuing accreditation.

Director of Accreditation

The Director of Accreditation is responsible for ensuring consistent application of accreditation standards, Site Visitor selection and retention, and the satisfaction of our accredited organizations.

Site Visitors

Our team of experienced site visitors plans, organizes, coordinates, and conducts the accreditation site visit in accordance with CMS-approved CHAP policies and procedures governing the accreditation process.

Four Step Process

The better the accreditation process, the faster you can continue the level of care that is so important to your mission. We strive to minimize the disruption and streamline the preparation so you can focus on what matters most.


Application & Agreement

Complete the online agreement and decide payment options


Preparation & Readiness

Prepare for visit and participate in readiness call


On-Site Survey

A patient-centered, partner-focused survey experience


Accreditation Determination

Agencies receive their approved accreditation or plan of correction

Earn an Age-Friendly Care at Home Certification with your Accreditation

Impact clinician satisfaction and retention, reduce cost of care, and align with quality referral sources without a costly investment.

1.  When applying for accreditation, select the box for age-friendly care.  There is no cost for adding your age-friendly care certification to your accreditation.

2.  Review the resources, standards, and learning modules. (The learning modules can be downloaded and used in your company’s LMS free of charge.)

3.  As part of your site visit for accreditation, you will be inspected for executing the 4 M’s framework of Age-Friendly Health Systems and the eight additional CHAP Age-Friendly Standards.

4.  Use your Credly Age-friendly Digital Badge and Certificate to market your Certification and connect with over 2,900 health systems. 

Top 10 Home Medical Equipment Deficiencies

And tips for remaining compliant